Support and ops agents

Without Klio

Support agents greet the tenth ticket from a customer like the first. Ops agents rediscover the workaround for a flaky system every time it pages.

With Klio in the loop

1. 1

   Each interaction records what was decided — the workaround applied, the exception granted, the root cause found.

2. 2

   Klio is MCP-native, so the same memory works whatever the agent is built on.

3. 3

   The next agent touching that account or system recalls its history before responding.

The call an agent makes

decide(
  {
    "content": "For ACME-Corp: gateway timeouts are their proxy, not us — confirmed 2026-07-12. Point them at their proxy logs first."
  }
)

Real tool, illustrative payload. The full contract for every tool is in the docs.

What changes

Case knowledge compounds instead of evaporating with each session.